Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Project / Account Configuration / Settings

Showing 8

Feedback from a POC customer on usability

Here is some feedback I got from someone who's running a POC of Feature Experimentation. Frustrating that Development environment is chosen by default when clicking a Flag. This person has made changes to the wrong environment many times before re...
about 1 year ago in Feature Experimentation / Project / Account Configuration / Settings 1 Planned

One-click cleanup for obsolete Audiences/Events/Experiments

The GUI tends to get cluttered (at the same time blowing up the datafile). It would be great to have an option to automatically archive elements that are beyond a certain threshhold - such as experiments that are stopped for +6 months, Audiences/a...
9 months ago in Feature Experimentation / Project / Account Configuration / Settings 2 Future consideration

Full Stack tests show as an ID number instead of Experiment Name.

Expected Experience Full stack tests should be reported using Flag Names and not flag id numbers on https://app.optimizely.com/v2/accountsettings/account/usage . Makes review difficult. Actual Experience (please describe what you see): For the acc...
over 2 years ago in Feature Experimentation / Project / Account Configuration / Settings 1 Future consideration

Archive Notification for task Watchers

When a task is archived, a notification is sent to all watchers assigned to the task.
6 months ago in Feature Experimentation / Project / Account Configuration / Settings 0

Allow results metrics to measure conversions per session

Optimizely FX customers should have the option to be able to measure their conversions (and revenue) against the number of user sessions, rather than just against unique visitors. This could potentially work similarly to how Personalization Campai...
about 1 year ago in Feature Experimentation / Project / Account Configuration / Settings 1 Future consideration

Enhanced Datafile Management

Submitting on behalf of the customer. In order for us to easily debug datafile issues, for the Optimizely datafile, provide an easy way for us to retrieve the below information through the UI instead of having to reach out to Optimizely support: A...
8 months ago in Feature Experimentation / Project / Account Configuration / Settings 0 Future consideration

Error message about number of characters in the rule

When creating a new flag, and adding a rule (for example Targeted delivery), the name of the rule key can be maximum 64 characters. Entering more characters will end up in an error message saying: "Updating test ruleset for flag [flag name] failed...
almost 2 years ago in Feature Experimentation / Project / Account Configuration / Settings 0 Future consideration

Option to change the variants order in Flags

In Flags, it is not possible to change the order of variants and have a different “Baseline” variation by default in the Results Page. Regardless the possible workaround (change the baseline variation from the results page), the proper behaviour w...
about 2 years ago in Feature Experimentation / Project / Account Configuration / Settings 0 Future consideration