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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

Status Shipped
Categories Technical
Created by Guest
Created on May 3, 2021

Generic Recommendations with 'Do Not Track' enabled

When a customer currently disables cookies or has enabled 'Do Not Track' online the personalization engine does not return any results to the website meaning an empty space is displayed.

We would like generic recommendations to be returned to the front end so these products can be displayed the same way as real 'personalized recommendations'. These generic recommendations would still use the AI to decide the products based on other customers shopping habits, but would not have the same level of personalization.

With the rise of IOS14.5 and them pushing 'Do Not Track' the number of customers opting out is only going to rise.

  • Guest
    May 4, 2021

    Thank you for your input. We'll look into this and will let you know when and how we will be able to implement this feature.