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We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

Product Integrations
Created by Guest
Created on Jul 17, 2023

CyberSource-Payeezy replacement Payment gateway Full Authorization Reversal

Payment gateway Payeezy will sunset. A solution is required. We have orders that are submitted and not yet shipped so there is no settlement that has occurred.

In Cybersource payment gateway a cancellation of the credit card authorization (Note yet settled) is required, before shipment. The Current Optimizely Gateway does not include any code to submit the required Full Authorization Reversal.

Response from the payment gateway is:
246 DNOTVOIDABLE Decline. The capture or credit cannot be voided because it was already submitted to your processor. Or, you requested a void for a type of transaction that cannot be voided.