Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

Add feedback Subscribe
Status Gathering interest
Product Configured Commerce
Categories Technical
Created by Guest
Created on Dec 10, 2024

RELATED FEEDBACK

Separate the "build email" step from the "send email" step for easier extensibility

As a partner developer
I want to have a point of extension between building an email and sending an email
So that I can modify the email properties (ie. To, CC, Body) without overriding the code responsible for sending the email.

The following files have this issue, but there may be others:

  • C:\projects\.insitesoft\insite-commerce\Src\Backend\Plugins\Insite.Plugins\Emails\ShipmentConfirmationEmail.cs

  • C:\projects\.insitesoft\insite-commerce\Src\Backend\Modules\Insite.Modules\Rfq\Services\Handlers\UpdateQuoteHandler\900_SendEmail.cs

  • C:\projects\.insitesoft\insite-commerce\Src\Backend\Modules\Insite.Modules\Cart\Services\Handlers\UpdateCartHandler\3200_SendConfirmationEmail.cs

  • Post comment
  • Optimizely
    Sara Winter
    Reply
    |     Dec 13, 2024

    I appreciate the extra use case details, and have added this item to our backlog for future consideration and prioritization

  • Guest
    Reply
    |     Dec 12, 2024

    Hey Sara,

    Great point! Admin console (at least in the versions I'm familiar with) doesn't give access to the email BCC or CC fields which was the goal of a recent customization I did. The client wanted to send CCs to external sales representatives at various points in the quote process. Rather than inserting a step to add the additional CCs, we had to overwrite the step that gets the template, populates it from the email model, and sends the template.

    Thanks for considering!

    Dominic

  • Optimizely
    Sara Winter
    Reply
    |     Dec 12, 2024

    Thank you for submitting this request! Can you clarify what kind of modifications are being made via this method that are not able to be edited within the admin console, or would this be an 'additional' way to modify the emails?