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Status Already exists
Product Configured Commerce
Categories Orders & Payment
Created by Guest
Created on Jan 10, 2023

RELATED FEEDBACK

Allow create account Widget settings to be editable.

similar to: Request - B2BCOM-I-8

i am looking to change the data validation settings on the create account widget. An ongoing issue the the 30 character limit on the email address field. We are able to work around this by setting up customers through the admin but those are only ones that reach out to us with the problem. We do not know how many abandon the process when they are unable to enter their email address.

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  • Optimizely
    Sara Winter
    Reply
    |     Jan 12, 2023

    The restriction on the front end does not appear to be coming from our base template and should be looked into with an implementation partner. When we test this on our base site we are able to use the full 256 character allotment.

  • Guest
    Reply
    |     Jan 12, 2023

    Sara - Thank you for the feedback. Unfortunately while the DB allows 256 characters the widget interface on the front end that the users see for User Account email address is capped at 30 characters and doesn't appear to be editable. I have the company bill to and ship to set up with limits at 100 but these settings don't seem to apply to the user email account widget.

  • Optimizely
    Sara Winter
    Reply
    |     Jan 11, 2023

    After further investigation this already exists. User Email is 256 character limit out of the box for our base and for billTo and shipTo we allow configurable field length to be defined within the admin console within the Websites --> Edit Site --> Bill To Address Config (or Ship To Address Config).

  • Optimizely
    Sara Winter
    Reply
    |     Jan 11, 2023

    Thank you for submitting this request! Our team is currently investigating if and how we may implement this feature, particularly with consideration of our wide client base. We will update this ticket once we have completed the investigation.