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We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

Status Already exists
Categories Catalog & Assets
Created by Guest
Created on Nov 9, 2022

The error in console shall not occur while adding third party videos.

We found the CMS system causes error in the console when you add the third party video in an iframe, the only way is to use the youtube video. Adding the video from third party website provided by client should not give any error in the console.

We are getting a "Porthole: TypeError: Cannot read properties of undefined (reading 'action')" error in the console.

Our observations: This error occurs when we use the videos from "" in an iframe. As soon as we remove the video the error disappears.

  • Optimizely
    Sara Winter
    Jan 25, 2023

    Thank you for submitting this request!

    If this was previously occurring on our base template it does not appear to be an issue on the latest version.

    It could have been resolved but if it is still occurring on a specific project it should be reviewed with an implementation partner as it does not appear to be happening on our base.