Skip to Main Content
Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

Status Gathering interest
Created by Guest
Created on Oct 13, 2022

Visible Alert/Warning When Site Logs User Out

Per PCI compliance, eCommerce websites must log the user out after a specified period of time of inactivity. However, when B2B Cloud does this, it only logs the user out in the background, leading users to believe they are still logged in.

This can cause frustrating/confusion when a user moves forward in a checkout or other "logged in" activity, and is suddenly logged out.

Would be great for B2B Cloud to provide some sort of alert or notification to let the user know they they were logged out due to inactivity. This would help improve this part of the user experience.