Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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DXP Cloud Platform

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Option to put prod website in Maintenance mode

Authorized DXP Portal users should have a way to put production website in maintenance mode (display maintenance page) without needing to deploy. Example scenarios: deploying a code upgrade which will require configurations after deployment but be...
about 2 years ago in DXP Cloud Platform / Infrastructure mgmt. 0 Future consideration

Log access for slot instances

I would like to be able to troubleshoot slot instances instead of contacting support for the log files. In the log stream you are only able to access the master slots and when appending -slot to the url it says that logging is not enabled for this...
over 2 years ago in DXP Cloud Platform / Code deployment 0 Investigating

Set correct time zone at provisioning of environments

Currently it's needed a separate issue to set time zone for servers correctly which take additional time for everyone. I've had this issue in a few DXP projects now. More efficient to add this as a mandatory onboarding question when setting up DXP...
over 2 years ago in DXP Cloud Platform / Infrastructure mgmt. 0 Future consideration

Cloudflare - Signed Exchanges

Cloudflare enabled Signed Exchanges to speed up Google search. Is there a possibility that it could be added as a new option to DXP configuration? https://blog.cloudflare.com/tag/signed-exchanges/
almost 3 years ago in DXP Cloud Platform / Infrastructure mgmt. 0 Future consideration

SQL Long term backup

We would like for Optimizely to consider long-term backups. The feature is there in Azure SQL, which is to enable Azure SQL LTR policy.
about 3 years ago in DXP Cloud Platform / Data management 0 Future consideration

PaaS Portal API, ignore ZeroDownTimeMode for commerce package by default

We are currently changing our Azure Pipeline so that we can deploy using the Smooth Deploy feature. Initially our scripts were pushing both CMS and Commerce at the same time, avoiding to push them individually. The introduction of the flag ZeroDow...
over 3 years ago in DXP Cloud Platform / Code deployment 2 Future consideration

Chose multiple databases when backing up

When we chose to backup the database via the PASS portal we ideally want the point of backup for both cms and commerce to be the exact same time. Currently you have to do them one at a time and it blocks while backing up. Can we have this feature ...
over 3 years ago in DXP Cloud Platform / Data management 1 Future consideration

Support for Cloudflare Teams

Cloudflare has released a featured called Cloudflare for Teams. https://developers.cloudflare.com/cloudflare-one/ It is aimed at restricting access to public environments or to systems that were normally internal and needed to move online during t...
over 3 years ago in DXP Cloud Platform / Infrastructure mgmt. 1 Future consideration

We would like the ability to view and export the monthly uptime stats for each production hostname.

We would like the ability to view and export the monthly uptime stats for each production hostname.
over 2 years ago in DXP Cloud Platform / Health reporting 0 Future consideration

Update EpiCloud PowerShell module to support disabling keep-alive

We are attempting to use the EpiCloud PowerShell module to automate deployments of our Optimizely solution into the Optimizely DXP. Unfortunately, when we run the command to initiate the deployment, then it fails because HTTP keep-alive failed. Th...
about 3 years ago in DXP Cloud Platform / Code deployment 0 Future consideration