Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Content Marketing

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Import the keywords and description that come with purchased images to the DAM (exif metadata on the image file).

Our Designers have pointed out that they have more work to do to ensure that images are returned properly by Search when they import our Getty purchased images to Optimizely DAM. Another companies DAM that we use imports the image and its embedded...
almost 2 years ago in Content Marketing / DAM/Library 0 Future consideration

CMP - Workflows - SAVE button for the whole section overlapping SAVE button for a step

When editing a Step in a Workflow, the SAVE button for the whole STEPS section overlaps the SAVE button to save changes in A step (when working on a common 14inch laptop). So what happens to us often is that we intuitively click the "big" SAVE but...
3 months ago in Content Marketing / Tasks, Campaigns, and Events 0

Values in the Date fields differ per time zone (CMP)

We have experienced an unexpected behaviour of the Date types of fields: When a person sitting e.g. in Singapore sets up the publishing date or approval date in CMP for 10 June, it will show up as 9 June for users in Europe We understand this migh...
5 months ago in Content Marketing / CMS + CMP Publishing 0

Configuration Change History

We need to be able to view a changelog of admin settings in the platform for audit purposes. For example, we need to know who changed workflow settings, when, the before/after, etc. We would need this for all types of admin functions - user manage...
over 1 year ago in Content Marketing / Settings + Configuration 0 Future consideration

Create a translation of an existing CMS page

New CMS pages can be created with a specified language, and existing translations can be selected, but only if they exist in CMS already. As a content editor, I need to create new translations of an existing CMS page, which requires that I select ...
over 1 year ago in Content Marketing / CMS + CMP Publishing 0 Future consideration

CMP - Tasks - adding Task Template clears the hosting campaign

Hi Team, thank you for enabling to choose a Task Template also for the existing Tasks - great to see to are further refining and evolving this super helpful feature. Here we have observed a bit unexpected behaviour when choosing a Task Template in...
3 months ago in Content Marketing / Tasks, Campaigns, and Events 0

File extensions for CMP image urls

Currently, the file extension implementation in the CMP seems inconsistently implemented. The urls generated by the CMP do not contain a file extension. https://images4.cmp.optimizely.com/assets/image001-12808-.png/Zz1jYzM4MmY1NjEzZDAxMWVmOTMzODZl...
5 months ago in Content Marketing / DAM/Library 0

Filter Library by Teams Visibility

As an administrator of the platform, I would like to be able to filter my library by selecting a Team to see what assets they can see within the Library. We have a large organization with dozens of content creators adding content to our library fo...
over 1 year ago in Content Marketing / DAM/Library 0

Provide Image Resolution.

Within the Library, please provide the Image Resolution (e.g., 300 PPI). The Image Information section already provides Image Dimensions (e.g., 1920 px by 1280 px) but to find higher quality images for Print we have to download the image to find t...
about 1 year ago in Content Marketing / DAM/Library 0

Plan views shared with me

We need to see who shared a plan view, also be able to delete a shared view from my list. In theory this list could grow to an extremity long list that I can't edit and with views that is not applicable/needed for me. As a minimum requirement at l...
9 months ago in Content Marketing / Plan 4