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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Feature Experimentation

Showing 63 of 1506

Error message about number of characters in the rule

When creating a new flag, and adding a rule (for example Targeted delivery), the name of the rule key can be maximum 64 characters. Entering more characters will end up in an error message saying: "Updating test ruleset for flag [flag name] failed...
about 1 year ago in Feature Experimentation / Project / Account Configuration / Settings 0 Future consideration

New Results Page Layout

Sharing on behalf of a customer (Simon Born of Real Digital Services GmbH) "This is a short feedback on the new layout of the Results page. While I understand the approach to make visible the prioritization of the primary metric versus the others ...
over 1 year ago in Feature Experimentation / Other 0 Future consideration

Support Infrastructure-as-Code automation tools

As a developer I want to be able to authenticate to the Optimizely APIs using OAuth 2.0 Client Credentials Flow so that I can use automation tools (such as Terraform) to manage the configuration of my Optimizely account
over 1 year ago in Feature Experimentation / APIs 1 Future consideration

Clone or copy experiment

It would be helpful to have a clone or copy functionality. This way it is much easier to setup an experiment that is similar to another one.
over 1 year ago in Feature Experimentation / Experiment Authoring 1 Already exists

Option to change the variants order in Flags

In Flags, it is not possible to change the order of variants and have a different “Baseline” variation by default in the Results Page. Regardless the possible workaround (change the baseline variation from the results page), the proper behaviour w...
over 1 year ago in Feature Experimentation / Project / Account Configuration / Settings 0 Future consideration

Link back to the experiment on the results page on new FS UI

Hi team, there is no easy way to move between an experiment and the result at the moment. Customers need to keep both experiment and the result open in different tabs if they want to refer between both so they are asking for a link back in the res...
over 1 year ago in Feature Experimentation / Other 1 Already exists

Ability to customize the logger

Sixt has thousands of users and optimizely currently logs in unstructured manner. We would like to include some custom fields for each request that comes into our servers in order to facilitate easier logging, review and optimizely logs search. As...
over 1 year ago in Feature Experimentation / SDKs & Agent 1 Future consideration

Clinets request a way to differentiate experiment state (active, paused, archived, invalid)

This has been requested via FS swift-sdk github issues (https://github.com/optimizely/swift-sdk/issues/291) Currently SDK provides an error experimentKeyInvalid which says "Experiment key ((key)) is not in datafile. It is either invalid, paused, o...
over 1 year ago in Feature Experimentation / SDKs & Agent 0 Future consideration

Handle the error the occurs when copying rules from another environment

When one environment already has an experiment in it, and you try to add a new rule by copying over the rules from another environment, the UI throws a confusing error that says "Updating production ruleset for flag <flagKey> failed. {"Inval...
over 1 year ago in Feature Experimentation / Feature Flagging Workflows 1 Future consideration

Add possibility to define Variations directly within a Rule

Currently, Variations are created separately. It should be similar to Page targeting settings in Web, which also can be defined separately and reused, OR defined directly in the experiment
almost 2 years ago in Feature Experimentation / Experiment Authoring 1 Future consideration