Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Data Platform App

Showing 54 of 1913

ODP Currency selections not possible

Our site is multi-currency: USD, EUR, GBP, CAD and PTS (which indicates loyalty points). Currently, it's using PTS orders (which start at 1,000) as $ so it's showing a user redeeming for 2k points as having an order value of $2,000. If there was a...
7 months ago in Data Platform App 1 Future consideration

Allow deletion of identifiers via API

Deletion of identifiers from the customer should be possible via API. I have the following use cases in mind. Anonymize old customer who have requested their account to be deleted. We cannot make the customer anonymous if we cannot clean up their ...
8 months ago in Data Platform App 0 Future consideration

Allow deletion of events via API

It would be necessary to be able to delete event from ODP via API. I have two uses in mind for this. Currently there is no way to delete incorrectly created events. Mistake in data load or integration can cause unwanted event data and we would nee...
8 months ago in Data Platform App 0 Future consideration

Customer Profile to have details of event on history log

Usually, when presenting ODP to clients, the Customers section gets a wow, especially when they see the History logs. However, what the clients didn't see during quick presentations is usually, the history log does not tell the detail of the event...
12 months ago in Data Platform App 0

Clickmap / Heatmap for Email

If we had the ability to see a map of where people clicked on an email as a visual, it would enable faster decision-making about campaign efficiency and strategy: Number of clicks % of clicks
12 months ago in Data Platform App 0

Send time optimization in camapaign

Hi, the sent time optimization (STO) feature would be very useful for us to sendout campaigns.This feature should work in this way: it should keep trace of the time at which users usually open the emails and automatically send the email at this sp...
about 1 year ago in Data Platform App 0

Ability to apply behaviours and filters in Real Time Segments

We would really like to be able to apply behaviours and filters in Real Time Segments, could this be considered for the ODP roadmap
over 1 year ago in Data Platform App 0

Allow customers to access security and audit logs

ODP has implemented Splunk SIEM and completed the onboarding of AWS Cloudtrail logs. However, customers do not have direct access to these logs. ODP is the only person who has visibility into these logs and we are dependent on them to notify us of...
over 1 year ago in Data Platform App 0 Future consideration

Rearrange abandon cart touchpoints

I should be able to rearrange my abandon cart touchpoints without having to delete or pause touchpoints or start an entirely new campaign. I have an MMS touchpoint i want to move from the last position to the second touchpoint and i cant do it.
over 1 year ago in Data Platform App 0

Regular Expressions (regex) audience conditions

Right now you can select is, contains, any value, no value as conditions, but we'd like the option to have a regular expression condition for the more complex audiences. We have similar conditions in other platforms (like Optimizely CMS), but can'...
over 1 year ago in Data Platform App 0