Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Version Control for transactional mailings

As a product owner I need to control, verify and possibly revert changes to mailings in my business operations workflows. This should include: when a change was made and by which user, with a comment option to include internal ticket references et...
almost 2 years ago in Campaign 0 Future consideration

webhook for automated opens

As a marketeer I want to receive a webhok for automated opens, because I want to analyse the follwoing: Why don't I receive any opens from this recipients? Is it realy an inactive reader? How is the share of users having some sort of privacy prote...
almost 2 years ago in Campaign 0 Future consideration

Logger having error categorised into types

The Optimizely logger indicates different types of errors. Our client suggests to divide the different types of errors by type. Example use case: our client is currently using a Regex to identify the error messages received for the error "not in d...
almost 2 years ago in Feature Experimentation / SDKs & Agent 1 Future consideration

Suggest Content During Request Process

Occasionally, we get requests for work that already exists. When that happens, we have to tell users where to find what they're looking for in the library. It would save everyone a lot of time if we could suggest existing Library content during th...
almost 2 years ago in Content Marketing / Requests 0 Future consideration

Download All vs Only Unresolved Comments in PDF

When downloading a document with comments into a PDF, all comments are downloaded, regardless of their status as open or unresolved. We'd like the option to choose whether to download all comments or just those that are unresolved. That would help...
almost 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Include Object Number Email Subject Lines

We've adopted the object numbers (TSK-123) internally as the quickest way to identify our work. As such, adding them to the email subject line for notifications would be helpful.
almost 2 years ago in Content Marketing / Notifications 0 Future consideration

Choose Custom Colors for Campaigns, Label Values

We'd like to use custom colors (ideally via HEX codes) to set the colors for our campaigns. That way, we could match the colors to those in use by other platforms, match our brand, etc.
almost 2 years ago in Content Marketing / Settings + Configuration 0 Future consideration

Send Assets from Task to Discrete Library Folders

When working in a task, we often create multiple assets that need to go to the library. Today, we can send all assets to a folder in the library, which is great. But we need the ability to send individual assets to different folders. (Asset A goes...
almost 2 years ago in Content Marketing / DAM/Library 0 Future consideration

Overdue Notification for Watchers

As a watcher, I'd like to be informed when a task becomes overdue so that I can help the team move it along.
almost 2 years ago in Content Marketing / Notifications 0 Future consideration

Automatically Associate All Campaign Assets in Library as Related

In organizations which are very much compliance driven, there is a requirement for marketing teams to provide supporting information to the customer-facing creative content that is being produced. This could be boilerplates, claims, disclaimers, a...
almost 2 years ago in Content Marketing / DAM/Library 0 Future consideration