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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Showing 1642 of 1642

PIM- Editing Published Products - Keep them sell-able on site

In the current workflow if you make any changes to an item or group of items. The status changes to "Ready for Approval" and removes the item from the web. If a customer was looking to purchase this item and a change was being made this would remo...
over 3 years ago in PIM 2 Already exists

Identify Product Changes

Identify changes for a product that is resubmitted for approval after it has been initially published. This would allow the approver to be aware of the changes to determine whether they should be published to the live site.
over 3 years ago in PIM 0 Gathering interest

Mobile App should pair with BlueTooth scan gun

Our customers use bluetooth scan guns in their warehouse with iPhones or iPad Minis. If we were able to pair the bluetooth scan gun to the Insite Mobile app. These customer might start using the the mobile app instead of their current ordering sol...
over 3 years ago in Commerce Mobile App 1 Gathering interest

App - Analytics on items scanned

We would love the ability to get some sort of reporting/data on what items were scanned with the app, how often they were scanned, and how often a null result came up (and for what search queries did a null search occur) This would give us insight...
over 3 years ago in Commerce Analytics 0 Gathering interest

Show order origination point (website/app) in admin console

In Insite Analytics you can see what orders originated from the mobile app, but in the admin console under cart history/order history this data is not available. It would be extremely helpful for reporting and troubleshooting to have this informat...
over 3 years ago in Configured Commerce / Misc. 0 Gathering interest

Identify New Users in Insite Analytics

We have a desire to see how many new customers are ordering from our website on a weekly and monthly basis. My current timeframe is looking back to our go-live date - 10/09/19. Right now I am doing this very manually. Looking up what customers ord...
over 3 years ago in Commerce Analytics 0 Planned

Email Analytics

It would be nice to be able to see analytics around marketing emails sent from Insite. What is the open rate? What is the click through rate? If you wanted to try a new subject line to see which email had a better open rate, right now you couldn't...
over 3 years ago in Commerce Analytics 0 Gathering interest

Customer Lists - Reporting

Tied into my other request it would be nice to have reporting on the list feature as well: How many customers are using listsItems most frequently put on listsTop items purchased from the listsAverage # of items on a list Also more complex reporti...
over 3 years ago in Commerce Analytics 0 Gathering interest

Create an additional self-service report/view (Episerver B2B Commerce Analytics)

Create a more detailed self-service event report by combining metrics that already exist, but separately... Report to include: Customer Event Category Event Count Event Subcategory Timestamp or date of event
over 3 years ago in Commerce Analytics 0 Gathering interest

Abandoned Cart Data

The ability to send abandoned cart emails is great, but I would also like to see the ROI. Open rate, click through rate, how many customers actually completed a purchase of one of those items....etc. Not sure if this is something that needs to be ...
over 3 years ago in Commerce Analytics 0 Gathering interest