Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Add API-based translation service to Campaign

As a Customer I want to create localized campaign mailings based on any language with a simple click. An API-based translation service will provide the localized version.
over 3 years ago in Campaign 0 Future consideration

UI for managing items in the Graph

Super users and developers troubleshooting Graph content would get a lot of value from a tool to inspect and trim the actual graph entities in a way that's simpler and more intuitive than iGraphQL. Example scenarios Whitelist in CMS was updated an...
about 1 year ago in Optimizely Graph 0 Future consideration

Support OpenFeature

As a developer I want to be able to use an Optimizely provider for the CNCF OpenFeature project so that I don't have to learn a vendor-specific SDK to integrate my codebase with Optimizely resulting in faster adoption of Optimizely in my applications
about 1 year ago in Feature Experimentation / SDKs & Agent 0 Future consideration

ODP Currency selections not possible

Our site is multi-currency: USD, EUR, GBP, CAD and PTS (which indicates loyalty points). Currently, it's using PTS orders (which start at 1,000) as $ so it's showing a user redeeming for 2k points as having an order value of $2,000. If there was a...
5 months ago in Data Platform App 1 Future consideration

Choose Thumbnail for Video File

We would like to choose a thumbnail for a video file so that we can ensure we always have a quality image to represent the file. This is crucial if we plan to share our collections with prospects (we have to protect our brand image), but important...
over 2 years ago in Content Marketing / DAM/Library 0 Future consideration

Enable to save KQL queries and workbooks in Azure portal

I know, that direct access to PREPROD and PROD environments is not fully supported. I can still access PROD Application Insights in Azure portal but I'm wondering why it's not possible to save queries nor create workbooks?! We have logs in Applica...
9 months ago in DXP Cloud Platform / Telemetry 0 Future consideration

Full support for CMS language settings

It should be simple to get language behavior consistent with CMS language settings around fallback and replacement languages.
almost 2 years ago in Optimizely Graph 0 Future consideration

@mention multiple users

It'd be nice to be able to @ mention everyone assigned to a step in a workflow of a task. Similar to slack's "[at] here" functionality.
over 1 year ago in Content Marketing / Notifications 1 Future consideration

Allow deletion of identifiers via API

Deletion of identifiers from the customer should be possible via API. I have the following use cases in mind. Anonymize old customer who have requested their account to be deleted. We cannot make the customer anonymous if we cannot clean up their ...
5 months ago in Data Platform App 0 Future consideration

Allow deletion of events via API

It would be necessary to be able to delete event from ODP via API. I have two uses in mind for this. Currently there is no way to delete incorrectly created events. Mistake in data load or integration can cause unwanted event data and we would nee...
5 months ago in Data Platform App 0 Future consideration