Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Tasks, Campaigns, and Events

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Hover over feature on asset for the Save to Library pop-up

Our team finds it difficult to know which assets are being saved to the Library when choosing them on the content tab. It is difficult to know which asset is which. I'd like to suggest a hover over feature or scroll feature in order to see the ent...
over 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Default to Grid View on Content Tab

We would like to default the grid view instead of the detail view within the content tab. This will improve the layout of thumbnail image, its readability and most importantly the status of asset approval (pending changes, approved etc.)
over 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Disable/Reorder Tabs in a Task

We would like to disable/reorder selected tabs. For example, the publishing tab is not one most users would need to see, and having the ability to disable/reorder it would bring a better UX.
over 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Sort Comments in Proofing & Versioning

The only way to view comments is chronologically as they were added rather than being able to sort them by page, or by commenter. When multiple people have commented it means the list of comments jumps from one page to another without any kind of ...
over 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Word File Export Improvements

When I export a word doc from the text editor, it exports as an older version of a Microsoft Word doc, i.e., I'm using Word 2019, and this file might be 2010. When I save it, it asks me to convert to the newer version, which is fine, but I'm wonde...
almost 3 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Enlarge Folder Selector When Sending Assets to Library

When pushing assets to the Library, the folder selector pop-up window is very small. This makes it a bit difficult to select folders. If we were able to extend the screen, this would resolve the issue.
almost 3 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Ability to download all assets from attachments

It would be super super useful to be able to bulk download assets from the attachments section of tasks/requests.
6 months ago in Content Marketing / Tasks, Campaigns, and Events 0

Move completed tasks into different campaign

My organization uses campaigns separated by line of business at the top level and then filtering down to individual executions. Sometimes, a task is not correctly placed into the appropriate line of business campaign on creation. Once that task is...
about 1 year ago in Content Marketing / Tasks, Campaigns, and Events 1 Will not implement

History on Workflows and Fields

Track history for changes made to workflows and fields
about 1 year ago in Content Marketing / Tasks, Campaigns, and Events 1 Already exists

Ability to expand the workflow panel and hide the brief pannel

This would make viewing Optimizely on a smaller screen (on a laptop rather than a large monitor) much easier
about 1 year ago in Content Marketing / Tasks, Campaigns, and Events 0