Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 10 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Marketing & Promotions

Showing 15 of 963

Ability to Import Products in Promotions

There needs to be the ability to import SKU's tied to a promotion. I just set up a promotion with 52 SKU's and next I have one with order 100 SKU's. It is so much unnecessary time spent copying and pasting when there should be an import feature.
3 months ago in Configured Commerce / Marketing & Promotions 1 Gathering interest

BOGO promotions

We have a requirement on promotions from client, it is not possible to configure it OOTB so requesting you to provide provision to customize the same OOTB. Support ticket raised: https://support.optimizely.com/hc/en-us/requests/1045950 Requirement...
3 months ago in Configured Commerce / Marketing & Promotions 1 Gathering interest

Ability to Remove a Promo Code without having to Clear Cart

Situation: Our client wants to use the promo code with the "one time use" rule for his customers. Problem: If the customer applies the coupon to his cart and decides he wants to remove it to put it on a future cart, there is no easy way to do it. ...
4 months ago in Configured Commerce / Marketing & Promotions 2 Planned

Ability to Customize Promo Code Errors

It would be amazing if we (the Opti customer) can customize the promo code error message. Currently if a customer is outside of the promo parameters (i.e. over the total $ amount), the website says Invalid Promo Code. It isn't invalid, it just doe...
4 months ago in Configured Commerce / Marketing & Promotions 2 Gathering interest

Add Website User Variables to Order Confirmation Email

It would be great to have the following website user variable added as options for Order Confirmation Email. UserLastName UserFirstName UserName
4 months ago in Configured Commerce / Marketing & Promotions 4 Planned

when a user has customer which you assigned to the list then this user can see the list regardless of what customer is selected by the user.

when a user has customer which you assigned to the list then this user can see the list regardless of what customer is selected by the user. It should only be visible for the selected customer.
5 months ago in Configured Commerce / Marketing & Promotions 1 Investigating

Pricing with promotion applied rounded to 2 decimals

Our client wants to round the price with a promotion applied to 2 decimals, because the ERP was setup to allow only 2 decimals and they want all calculations with 2 decimals. For example, a customer ordered 101 EA with a price of 8.973 / EA. The t...
6 months ago in Configured Commerce / Marketing & Promotions 2 Investigating

Unable to import customer specific wish lists from admin console

Hi Team, Client has a requirement of importing Customer specific Wish lists from Admin, Optimizely OOTB supports the same using the storefront site, however it is not supported while importing Wishlists from Admin with customers assigned to it . T...
over 1 year ago in Configured Commerce / Marketing & Promotions 1 Gathering interest

Search Within should do a Fuzzy Search like normal query

The search within feature should do a fuzzy search. Most users don't necessarily enter the exact term, and this would yield a lot less zero matches. For example, if “bearings” is the phrase on the actual products but I type in “bearing” or “bear” ...
almost 2 years ago in Configured Commerce / Catalog & Assets / Marketing & Promotions 2 Gathering interest

Promotions rule - set promotion to multiples of a product not to each.

We would like to request the ability to set a promotion so that it applies on multiples instead of each item. Something like, $5 off if you buy qty 2 of product XYZ. If the customer buys 3, they still only get $5 off, but if they buy 4, they would...
almost 2 years ago in Configured Commerce / Marketing & Promotions 1 Gathering interest