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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

Status Will not consider
Product PIM
Created by Guest
Created on May 3, 2022

Unable to add pre-existing users to tenant

If a user is added to a PIM tenant, then it should be possible to add the same user to another tenant without contacting Optimizely Support.

  • Guest
    Jan 25, 2023

    Hi Viktor,

    Sorry for the late reply on this. The option to add users to additional tenants is something that is limited to Optimizely's internal user management tooling. I understand the use case for partners, but I do not think we can expose tenant assignments in end user facing UI because of the risk of access to inappropriate customer data.

    We are planning an overhaul of the user management process but this is a company wide initiative and not something owned specifically by the PIM team.