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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

Created by Guest
Created on Nov 8, 2024

Add concept of a primary identifier in addition to last seen identifier

I as user would like to be able to control what identifier value is considered as the primary one, so that we can be sure that customer is always contacted with the email that they have selected. I want to be able to set this manually via UI or API.

When we have a case where customer has multiple emails addresses linked to them, but we have customer profile where they have selected the primary email address they use, we want to be able to make sure that all communications use the primary email. In this case the last seen email may or may not be the one that customer has selected and that is the only one we can access in ODP.