Skip to Main Content
Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

Created by Guest
Created on Jul 17, 2021

Product Recommendations

I am testing the new Churn Prevention Recipe. I love it and I want to use it. I am prevented by using it because there are product recommendations appearing with broken links. These are products that are no longer on my website. I have tried to address this issue multiple times in the past. I have brought my company software developer on board to work with your team and resolve the issue. They have told me it's fixed multiple times. It's still not fixed. At this point I am considering moving my business elsewhere. Our advertising budget is hurting because of covid-19. We can't afford to have software costs that do not fulfill our needs. I could use Product Collections in place of Zaius recommendations but it's not ideal because it's not optimal for individual customer journies and there are also serious limitations to the Product Collection. Mine became broken when products in the collection became out of stock. It's working again but I have trouble trusting it at this point.