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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

Categories Usage reporting
Created by Guest
Created on Jan 6, 2025

Customer Feedback on Log Availability & Request for Product Roadmap Update

Hi Opti Team,

We are consistently receiving feedback from our customers expressing dissatisfaction with the current availability of logs within our system.

For context, we recently received the following response from your support team regarding log access:

"As mentioned in the follow up ticket, the CMS system does not handle login information. You can see the last login date in [dbo].[AspNetUsers] if you use AspNetIdentity. If you use another authentication method, you will have to handle it yourself."

This response, while technically accurate, does not provide a practical solution for our customers who require access to log data for various reasons, such as security auditing, troubleshooting, and user activity monitoring.

We request that you:

  1. Document this customer feedback within your internal systems.

  2. Update the product roadmap to reflect the need for improved log availability features.