Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Status Planned
Product Customized Commerce
Categories Customer Services
Created by Guest
Created on Mar 1, 2021

RELATED FEEDBACK

Ability to disable actions

In some projects, the Customer Service do not have to use some features. For example, in our case, we do not use the Subscription feature. However, it is easy to click on the Convert to Subscription by mistake, creating a Subscription inadvertently.

We would need the ability to deactivate buttons and actions that we do not want to use the Order Management screens.

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  • Optimizely
    Kristin McKee
    Reply
    |     Jan 31, 2023

    We are working on an enhancement that will make the CSR portal extensible, which will allow each client to implement specific requests, like this one, via customization.