Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Status Shipped
Product Customized Commerce
Categories Customer Services Orders
Created by Guest
Created on Dec 5, 2023

RELATED FEEDBACK

Missing a large number of customer-specific fields to display as columns, and no ability to add them

A number of field that once existed in the high-level view of customer contacts within customized commerce 13 are no longer able to be added within version 14. The lack of visibility on key customer-specific details has been noted to have an impact on customer workflows.

Moving forward the ability to add information like the following to this view would help to enrich the commerce interface

Fields:

Last Login Activity
Full Name
Last Order Date
Custom Group
Account Manager
ContactExternalID
OrganizationExternalID
Branch ID

  • Post comment
  • Optimizely
    Tom Bramley
    Reply
    |     Dec 22, 2023

    Pleased to share these changes have now shipped and can be found in release 14.15.6

  • Optimizely
    Tom Bramley
    Reply
    |     Dec 7, 2023

    Thank you for submitting this request, we are actively working to bring this feature back into version 14.