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Status Investigating
Categories Order Management
Created by Guest
Created on May 5, 2021

Improve Speed Performance for Large Carts (100+ line items)

Our customers shop from a large product assortment to keep their shelves stocked, in which it is a common use case for carts to contain 100+ individual SKUs. Naturally, users who create extremely large carts are our most valuable customers that we want to deliver exceptional service to, and we want to encourage more users to create larger carts.

However, our sites become incredibly sluggish when we have one very large (1000+ SKUs) or multiple somewhat large carts open by users (300+ SKUs), to the point where these users are waiting 3-5 minutes for a saved cart or active cart to load, and all users on the site at that time are also negatively impacted by the drag during this time.

We would like the base code to be modified to reduce drag when large carts (including saved carts) are being created/viewed/modified.

  • Guest
    May 26, 2021

    Thank you Sara! We are trying to identify workarounds and experience adjustments lessen the impact - adding pop-ups suggesting they break their large order up, discouraging use of Saved carts with large carts - but at the moment discouraging large orders is really the basis of the approach, which is certainly less than ideal from a business growth perspective.

  • Optimizely
    Sara Winter
    May 25, 2021

    Thank you for sending this request through for enhancement to improve performance on large carts. I am researching this with our teams.