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Categories Order Management
Created by Guest
Created on Jan 26, 2021

Order Approval Notification

The Insite documentation is currently incorrect stating:

NOTE: Order Approvers do not receive email notifications. However, a notification is displayed upon logging into the website when an order has been sent for approval. This notification is displayed at the top of the website.

The approver does NOT get any notification at all. Instead, they have to manually go into their Account to see if any orders are waiting for their approval. That is not very intuitive.

We are going to teach our customers to email the approver as soon as they place an order for approval until this is working as expected.

  • Guest
    Aug 25, 2021

    Agree, seems like a very basic feature that should be included with any type of approval process...