Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Feature Request: Option to Update Shipping Date/Calendar Format for U.S. Customers

Hi Team, We’ve received feedback regarding the shipping date/calendar format in the Commerce Mobile App, which currently displays dates in the day/month/year format. For our U.S. customers, the standard is month/day/year, and this difference is ca...
1 day ago in Commerce Mobile App 0

Show which user is throwing errors in application logs

Often when a customer is experiencing an error, we can see some sort of notification within the console describing what API failed it's call, what service timed out, or some other details about the failure. Typically, the error message includes no...
3 days ago in Configured Commerce / Admin Console & Import/Export 0

Add live documents to library (e.g. word)

It would be useful to be able to edit live documents in the library that can then be added to tasks or campaigns before they are completed.
3 days ago in Content Management / Content Manager 0

Ability to add whole folders from the library to multiple tasks or campaigns

When we create a folder in the library, it would be good to be able to add the whole folder to a task or campaign rather than single assets.
3 days ago in Content Management / Asset Management 0

Keyboard shortcuts to speed up workflows

When editing in CMS, it takes a couple of clicks to open and close menus, hit publish. It'd be very helpful if we could just hit a keyboard combo to publish a page after an edit
3 days ago in Content Management / Editing 0

Enhance the Deployment API to allow passing parameter to clear CDN cache after deployments

It would be helpful to Enhance the Deployment API to allow passing a parameter to clear CDN cache after deployment completes. Reference: https://docs.developers.optimizely.com/digital-experience-platform/docs/deploy-using-powershell
5 days ago in Content Management / APIs 0

Add the option to use local time in the CMS instead of UTC

When adding a time from a Date/Time-picker in the CMS, you select one value, and then another value displays out on the website. This is because you display UTC in the CMS and the browser then changes the time to local time out on the web. However...
5 days ago in Content Management / Editing 0

Exclude generative AI option in Marketplace for photos

Inclusion of option in filters of Marketplace to exclude generative AI photos.
9 days ago in Content Marketing / Miscellaneous 0

AllowedTypes for blocks added in Xhtml editor using the 'Add local block' button

It would be nice to be able to filter the selection of blocks to be created using the "Add local block" button in TinyMCE in the same way as when creating a new page or adding a block in a content area.
9 days ago in Content Management / Editing 0

Ability to set the primary category when assigning multiple categories to a product in bulk

It would be nice to be able to assign multiple categories to a product using the opti oob import template and having a field/column to be able to set which one we would like to be the primary/default category for that product. Right now you can on...
9 days ago in Configured Commerce / Catalog & Assets 2 Planned