Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Archive to Folder once job is run items no longer show as archived

Steps to reproduce: On a page, go to Tools > Manage tools and expiration Archive the page and move to an "Archive" location Run the Archive scheduled job in the Admin Notice the job runs successfully and the page no longer shows "archived" when...
3 months ago in Content Management / Content Manager 0

Reflect campaigns to the new org structure

Could you please adjust the campaign name so that they reflect the new org structure? E.g., GCS is missing and I see we still have Reinsurance there. Many thanks!
3 months ago in Content Recommendations 0

Duplicate ALL Properties in Select View Menu

I've noticed that the "All Properties" link is duplicated in the "Select View" Menu UI. EPiServer.Cms.Shell.UI: Version 12.24.0.0 This appears to be happening on multiple projects running CMS 12. See attached.
3 months ago in Content Management / Editing 0

I'd like the shopping carts interface to include a search option for Cart IDs, similar to the order ID search in the purchase orders section.

I would appreciate the ability to search for shopping carts using the Cart ID rather than relying solely on customer names or emails. I've noticed that the purchase orders section already allows for searching by order ID, but this functionality se...
3 months ago in Customized Commerce / Orders 0

Unable to adjust visibility of individual commerce pages

We are unable to adjust the visibility of individual commerce pages. Commerce pages inherit their visibility settings from their parent category, unlike CMS pages which can have their visibility changed individually. This is a big problem for us. ...
3 months ago in Content Management / Content Manager 0

AI Facial Recognition & Tagging

It would be beneficial to have AI Facial Recognition & Tagging in the DAM. This would allow us to quickly find assets - i.e. Executive Team - within the platform.(Similar to how your photo app will organise photos in folders based on facial re...
3 months ago in Content Marketing / DAM/Library 0 Future consideration

Bring in AI Content Generator (text and image) into Wizard in Omnichannel

As a marketer at Optimizely, it would be easier for me to access all of the AI features when creating content in the omnichannel editor if the Wizard included the same text and image generation capabilities as the AI Content Generator.
3 months ago in Content Marketing / Structured Content 0 Will not implement

Send time optimization in camapaign

Hi, the sent time optimization (STO) feature would be very useful for us to sendout campaigns.This feature should work in this way: it should keep trace of the time at which users usually open the emails and automatically send the email at this sp...
4 months ago in Campaign 0

Missing API endpoint for 'Create at' for Campaigns

No description provided
4 months ago in Community API 0

Live feed to GCP for raw data

In order to make it easier to run post-experiment analysis, we'd like the experiment raw data to be available via a live feed in GCP as opposed to a daily export.
4 months ago in Experimentation Analytics / Data Import / Export 1