Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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DXP Cloud Platform

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Enhance Access to DXP management portals form - Add free text Purpose field, and text box for Ticket Number to capture reason for requesting access to Production

No description provided
over 1 year ago in DXP Cloud Platform / Identities and accounts 0 Future consideration

Pro-active alerts for Azure Infrastucture Upgrades

Can we please request for MS/Azure to provide us with prior/advanced notice when upgrades will be taking pace and that these alerts are sent on to customers. If so, they should have different wording, and a different look and feel to our existing ...
almost 2 years ago in DXP Cloud Platform / Health reporting 1 Future consideration

Hi Team, The project we are working on currently is an insurance project where we generate multiple quote and policy pdf documents from razor html templates. We are using the plugin wkhtmltopdf.org since 10 years were it was able cater all our needs for generating quote and policy documents. But after migrating to .NET6/CMS12 in the new Linux DXP there is a restriction to not run any exe related to the project, due to which we are facing the permission issues to the exe which triggers when we convert html to pdf. Can you please look into this and resolve ASAP.

No description provided
almost 2 years ago in DXP Cloud Platform / Code deployment 1 Already exists

Identifying what code release is on which platform is difficult to ascertain.

As a Web Development Lead, I need to know what code is running on Integration, PreProduction and Production. However, as we can only see the last 10 Deployments, the last release to Production may drop off the list if the team is busy making multi...
about 2 years ago in DXP Cloud Platform / Code deployment 1 Already exists

Option to put prod website in Maintenance mode

Authorized DXP Portal users should have a way to put production website in maintenance mode (display maintenance page) without needing to deploy. Example scenarios: deploying a code upgrade which will require configurations after deployment but be...
about 2 years ago in DXP Cloud Platform / Infrastructure mgmt. 0 Future consideration

Log access for slot instances

I would like to be able to troubleshoot slot instances instead of contacting support for the log files. In the log stream you are only able to access the master slots and when appending -slot to the url it says that logging is not enabled for this...
over 2 years ago in DXP Cloud Platform / Code deployment 0 Investigating

Set correct time zone at provisioning of environments

Currently it's needed a separate issue to set time zone for servers correctly which take additional time for everyone. I've had this issue in a few DXP projects now. More efficient to add this as a mandatory onboarding question when setting up DXP...
almost 3 years ago in DXP Cloud Platform / Infrastructure mgmt. 0 Future consideration

Cloudflare - Signed Exchanges

Cloudflare enabled Signed Exchanges to speed up Google search. Is there a possibility that it could be added as a new option to DXP configuration? https://blog.cloudflare.com/tag/signed-exchanges/
almost 3 years ago in DXP Cloud Platform / Infrastructure mgmt. 0 Future consideration

SQL Long term backup

We would like for Optimizely to consider long-term backups. The feature is there in Azure SQL, which is to enable Azure SQL LTR policy.
about 3 years ago in DXP Cloud Platform / Data management 0 Future consideration

PaaS Portal API, ignore ZeroDownTimeMode for commerce package by default

We are currently changing our Azure Pipeline so that we can deploy using the Smooth Deploy feature. Initially our scripts were pushing both CMS and Commerce at the same time, avoiding to push them individually. The introduction of the flag ZeroDow...
over 3 years ago in DXP Cloud Platform / Code deployment 2 Future consideration