Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Flag Deactivated Users

If User X leaves the company, an admin then removes the license for User X what happens to those campaigns, tasks or events? Today, when a license is deleted from Welcome, that user is not searchable anymore in the filters – how do I find their ta...
over 2 years ago in Content Marketing 0 Future consideration

Set correct time zone at provisioning of environments

Currently it's needed a separate issue to set time zone for servers correctly which take additional time for everyone. I've had this issue in a few DXP projects now. More efficient to add this as a mandatory onboarding question when setting up DXP...
over 2 years ago in DXP Cloud Platform / Infrastructure mgmt. 0 Future consideration

If/Then Field Completion

We have a number of fields where we want to include an "other" option, then have users fill in a text field with the information that's required. For example - we have a field with office addresses in it. A user can either select one of those addr...
over 2 years ago in Content Marketing / Settings + Configuration 0 Future consideration

Ability to See Someone Typing in Comments

It would be great we could see that someone is commenting on a task or work request eg. ”James is typing... (jumping dots).” We often have multiple people working in tasks or requests at the same time, and we leave comments that just go right by e...
over 2 years ago in Content Marketing / Miscellaneous 0 Future consideration

Mobile Improvements (X button to close notifications is too small)

While using the mobile version of Welcome, the Xs to close a notification or task is really small and it makes it hard to manage.
over 2 years ago in Content Marketing / Miscellaneous 0 Future consideration

Word File Export Improvements

When I export a word doc from the text editor, it exports as an older version of a Microsoft Word doc, i.e., I'm using Word 2019, and this file might be 2010. When I save it, it asks me to convert to the newer version, which is fine, but I'm wonde...
almost 3 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Enlarge Folder Selector When Sending Assets to Library

When pushing assets to the Library, the folder selector pop-up window is very small. This makes it a bit difficult to select folders. If we were able to extend the screen, this would resolve the issue.
almost 3 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Show Campaign Number Beside Campaign Title in Tasks

It would be helpful if the campaign number appeared beside the campaign title._ _Now you have to hover over it to get the number, but it is there for the task and the work request.
almost 3 years ago in Content Marketing / Plan 0 Future consideration

Customize Homepage Dashboard

Is it possible for our team to customize dashboard widgets? We're most interested in Task Efficiency, but we'll like to be able to adjust timeframe, zero-in on outlier tasks, and most importantly we need to be able to look at efficiency for a spec...
almost 3 years ago in Content Marketing / Miscellaneous 0 Future consideration

Surface Task and Article GUID in Feeds

We are currently publishing via a feed and will be collecting “Applauses” (feedback from readers) on the site. We are looking to populate that number in the CMP using the API. But we can't, because the feed doesn’t surface the Article GUID nor the...
almost 3 years ago in Content Marketing / Integrations 0 Future consideration