Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Versions in Web Proofing

We love the new feature to upload URL, but would like to be able to upload versions of it so we don't lose comments and we'd like to be able to name the URL in case there are many in order to differentiate.
over 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Task Creator Notifications

In our org, the task creator is responsible for driving the task to completion, but they may not be part of the workflow, and so are not considered an assignee. It would be great if we could choose a set of notifications for the task creator, as y...
over 2 years ago in Content Marketing / Notifications 0 Future consideration

Priority Workflows

In contrast to normal Workflows, Priority Workflows would automatically send daily notifications to each step’s owner so that the risk of high-priority work being late is minimized. The notification system here would override the notification sett...
over 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Hover over feature on asset for the Save to Library pop-up

Our team finds it difficult to know which assets are being saved to the Library when choosing them on the content tab. It is difficult to know which asset is which. I'd like to suggest a hover over feature or scroll feature in order to see the ent...
over 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Make React SDK Provider less brittle

React SDK provider should just be a context provider with its own useOptimiselyContext hook for getting and setting context. If setting the client and user id were separated either with their own functions or even when initialising context somehow...
over 2 years ago in Feature Experimentation 0 Future consideration

Include a "Add filters" option in the request module + search option

We would like to have the ability to get the “add filters” option in the request module, which would be identical to the Plan module together with the search options for labels.
over 2 years ago in Content Marketing / Requests 0 Future consideration

Default to Grid View on Content Tab

We would like to default the grid view instead of the detail view within the content tab. This will improve the layout of thumbnail image, its readability and most importantly the status of asset approval (pending changes, approved etc.)
over 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Disable/Reorder Tabs in a Task

We would like to disable/reorder selected tabs. For example, the publishing tab is not one most users would need to see, and having the ability to disable/reorder it would bring a better UX.
over 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Sort Comments in Proofing & Versioning

The only way to view comments is chronologically as they were added rather than being able to sort them by page, or by commenter. When multiple people have commented it means the list of comments jumps from one page to another without any kind of ...
over 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Clarify Step Assignment Notification

The email that goes out when someone is assigned to a step says, "You are assigned to [step], and it requires your action." This is often misleading as the step due date is in the future and others have work to do first. I think the wording should...
over 2 years ago in Content Marketing / Notifications 0 Future consideration