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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Data Platform App

Showing 55 of 1502

Segments/Lists

When I build a new campaign and click on segment to chose one, in the new view it is not possible to see the full name the segment. Most of my segments have the same name at the beginning and the difference shows at the end of the name. The old vi...
over 2 years ago in Data Platform App 0

Moving emails

When a client gets started, they learn group structures as they go along. It would be great to have the ability to move emails to a group after they've been created to allow for account clean-up.
over 2 years ago in Data Platform App 0 Already exists

Performance

When sending a preview email, it consistently takes 45 seconds from send until the job finishes.
over 2 years ago in Data Platform App 0

Integrations/Apps

Would love to be able to have customers respond to our SMS and have a convo on there we can track and use to sell.
over 2 years ago in Data Platform App 0

Customer profile

This is just general feedback. When i go to a customer profile to opt them out of marketing, the processing wheel just spins indefinitely until i refresh the page.This would be under identifiers>Emails>Marketing Opted Out
over 2 years ago in Data Platform App 0

Data Science/Insights

hope all is well. zaius does well making segments (subset using our analytics data, ie anyone that bought jeans) but there's not much functionality of cohorts (ie. what is my 60 day post purchase LTV of those that bought denim as their first purch...
over 2 years ago in Data Platform App 0

Data Science/Insights

zaius is good w/ segments (ie. anyone that bought jeans) but not much with cohorts (groups of customers who exhibit similar behaviors during a certain time span (e.g. buyers during a holiday promotion)). for example, i want to compare 1st purchase...
over 2 years ago in Data Platform App 0

Training/Support

When using the 'Help' feature in app, some articles do not have a direct link, making it difficult to share with other users
over 2 years ago in Data Platform App 0

Integrations/Apps

It would be great if the Shopify Discount codes would be able to use a minimum spend option (ex. $25 off $100+)
over 2 years ago in Data Platform App 0

Integrations/Apps

For retail customer, the phone number capture rate is sometimes higher than email but Zaius only sends email to Facebook. Would like Zaius to send phone number as an identifier to Facebook for audience building.
over 2 years ago in Data Platform App 0