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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Restore deleted mailings and mailing templates

As a campaign user, I would like to be able to restore deleted mailings and mailing templates without contacting support
over 1 year ago in Campaign 0 Future consideration

Task Complete Notification/Celebration

Just an idea - it would be nice to have a special notification when a project closes so we can celebrate a little. More often than not the project just end very dryly. It would be so motivating if the team could get a little accolade.
over 1 year ago in Content Marketing / Notifications 0 Future consideration

Select Tasks from Template Before Creating Campaign

Currently, when our team uses a campaign template, they don't always need all tasks included in the campaign. Because they don't have the ability to select specific tasks within the template, they create the new campaign and then delete the tasks ...
over 1 year ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Team Dropdown in Share Modal

When using the share modal, I can search for teams to add, but I'd prefer a picklist instead. I can't always remember the names of the teams we've created, but I could pick one out from a list if presented to me.
over 1 year ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Hyperlink Logo on Brand Login Page

Can a provision be made (such as accepting a URL along with a logo) on the "Organization" page in such a way that, on our custom login page, when our logo is clicked, it will take us to our site?
over 1 year ago in Content Marketing / Miscellaneous 0 Future consideration

Mobile Responsive Results

No description provided
over 1 year ago in Experimentation Analytics / Results Page 2 Future consideration

Add Preview Image/Thumbnail .zip Files

Can we add a thumbnail or preview for .zip files? The current visual doesn't give any insight into what's inside.
over 1 year ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Set Step Duration to Hours (in addition to days)

Suggestion for step duration option in the Workflow template: Update to allow for smaller time increments than 1 full day/in business days. We can't use this function because many of our steps are assigned the same day as other steps. It would sav...
over 1 year ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Clinets request a way to differentiate experiment state (active, paused, archived, invalid)

This has been requested via FS swift-sdk github issues (https://github.com/optimizely/swift-sdk/issues/291) Currently SDK provides an error experimentKeyInvalid which says "Experiment key ((key)) is not in datafile. It is either invalid, paused, o...
over 1 year ago in Feature Experimentation / SDKs & Agent 0 Future consideration

Preview Image for Twitter Posts

Does Welcome plan to incorporate the preview image function for Twitter posts? Currently, the right hand side preview pane in publishing tab for the Twitter widget currently does not expand to show the thumbnail preview of the URL that is pasted.
over 1 year ago in Content Marketing / Integrations 0 Future consideration