Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Ability to add any Task, Event or Campaign to a Milestone

We'd like to be able to add any Task (from any campaign), Event or an entire Campaign (this one may be a stretch, I know) to 1 unique Milestone so that we can link these multiple activities to a single traceable milestone. This would be beneficial...
8 months ago in Content Marketing / Plan 1 Investigating

A view where workflow steps (within a task, within a subcampaign) show in the parent campaign

When creating a campaign, I need to create subcampaigns to organize like tasks, then each task has workflow steps. I need to be able to see all subcampaigns, tasks, and workflow steps on one view without having to click into each task.
9 months ago in Content Marketing 1 Investigating

Folder Thumbnails

Being able to add a thumbnail of some sort to folders in the grid view would be clutch.
9 months ago in Content Marketing / DAM/Library 0 Investigating

Results pulled via API are frequently multiple days stale.

This leads to us having to make multiple request per experiment in order to get up-to-date data. Various ideas to resolve: Allow users to prime a test's results Call a webhook when results are ready Optimize performance of the results query
10 months ago in Experimentation Analytics / APIs 0 Investigating

Allow Sections in Fields Tab

Similar to how we can build sections on the templates/briefs, we'd like to be able to mirror those sections on the Fields tab of the Content. With a number of fields being completed by different users/teams, we could use the organization to keep u...
11 months ago in Content Marketing / Settings + Configuration 0 Investigating

Optimizely UI could offer an extract of user IDs

A customer has requested that the Optimizely UI offer an extract of user IDs which could be used by us to investigate and understand possible differences between the Results page data and their Enriched Events Export data. This customer has seen f...
almost 1 year ago in Experimentation Analytics / Results Page 0 Investigating

Better integration of Product Recs with CMS/Commerce

Synchronise the testing on CMS and Product Recs. For example: When a user starts a placement test on CMS, we can start the test on the Product Recs and toggle a button to sync it directly to the CMS test, or Starting a test in CMS automatically st...
about 1 year ago in Product Recommendations 0 Investigating

Library Cover Photos

It would be nice to be able to upload/add a cover photo/image to our various folders within the library versus every folder using the same small/gray folder icon. It would make the files easier to identify more quickly when scanning the library.
about 1 year ago in Content Marketing / DAM/Library 1 Investigating

Improve consistency of right clicks

Right now the ability to right click on a link is wildly inconsistent. Would be super helpful if you could right or cmd/ctrl click on any link type to open it in a new tab. The below is not comprehensive, but gives a good idea of where we often ru...
about 1 year ago in Content Marketing / Settings + Configuration 1 Investigating

allow option to change date picker to American-style

The current date picker is set to European-style weeks that end on Sundays. (see attached image) I would like to request an option to change this to American-style weeks that end on Saturdays.
about 1 year ago in Campaign 0 Investigating