Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 10 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Product Recommendations

Showing 28 of 1005

Allow ad hoc product feed import

If there are critical changes in my product information, I want to be able to trigger a feed import manually, so the correct data is used in recommendations.
6 months ago in Product Recommendations / Portal 0

Allow visitor groups as a campaign criteria

When creating a campaign in product recommendations, it would be incredible if we could also build rules based on visitor groups. For example, show products under $15 to "Sale buyers" visitor group that I have setup in my CMS and I'm using to crea...
almost 2 years ago in Product Recommendations / Technical 1 Future consideration

Better integration of Product Recs with CMS/Commerce

Synchronise the testing on CMS and Product Recs. For example: When a user starts a placement test on CMS, we can start the test on the Product Recs and toggle a button to sync it directly to the CMS test, or Starting a test in CMS automatically st...
16 days ago in Product Recommendations 0

Change sort order of tracking interceptor classes

I have noticed that the Product Recs integration to Commerce 14 is creating three cookies on a new browser session: epi_RecommendationsTrackingSessionId epi_RecommendationsTrackingUserId EPiSessionId However the last one is set before the first on...
23 days ago in Product Recommendations / Technical 0

Permissions Structure

As a security administrator, I need to be able to assign a support role that has production rights only, but no rights to pre-production environments. This is to keep in line with PCI DSS requirements for separation of duties whereby developers do...
about 2 months ago in Product Recommendations / Technical 0

Export all data

Export All data Customers should have the option to export all raw data from the time period they have defined. The only way to do this atm is to hit the exclude CSV button from each reporting tab. This is a tedious process. A single export all bu...
4 months ago in Product Recommendations / Portal 0

Built in flags for feed failures

Built in flags for feed failures. Customers should be notified immediately if there feed is failing. An email should be sent directly to the customer as soon as the feed fails. The email would include why the feed has failed and the email for thei...
4 months ago in Product Recommendations / Technical 0

Exclude product sets

Exclusion tab which allows clients to exclude a set of products from all or specific widgets atm, the only way to exclude products from all widgets is for the client to send us a list of products to be manually excluded, or for customers to mark p...
4 months ago in Product Recommendations / Portal 0

Improvements to AB testing

Improvements to AB testing Customers should have the freedom to setup their own AB tests. AB testing would also massively benefit from adoption the stats engine and AB testing capabilities that experimentation provides. AB testing within product r...
4 months ago in Product Recommendations / Experimentation 0

Freedom to adjust algorithms for main widgets

Freedom to adjust algorithms for main widgets, with a dropdown style setup like with merchandising campaigns. This is something we have already discussed on calls before, but am not sure if there has been any movement on this since. I think this w...
4 months ago in Product Recommendations / Portal 0