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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.


All feedback

Showing 1661 of 1661

Deletion of products from catalogue needs a step/trash can for roll back

When deleting products form Commerce Cat there should be a trash can option or other way to see what has been deleted, and bing able to roll back/move back. Today if you delete a product it is gone and that's it.
over 2 years ago in Customized Commerce / Catalogs 0 Planned

Filtering for conversions by whitelisted users

Conversions from whitelisted users are useful for debugging and QA. They can however be distorting results from live data - especially on low total conversion metrics. Optimizely could mark the events in the moment of processing and offer an easy ...
over 2 years ago in Feature Experimentation 0 Future consideration

On CMS login page the password type input with auto-complete is enabled

On CMS login page the password type input with auto-complete is enabled causing the penetration test of the CMS to fail for some of our clients. See below from the report "When a new username and password is entered and submitted in a form, the br...
over 2 years ago in Content Management / Roles and Security 0

Drag and Drop Content blocks

As an email marketer, I want to be able to drag and drop content blocks without having to click into each section.
almost 3 years ago in Campaign 0 Future consideration

Promotion usage report

At the moment there is no way to get a list of orders that used a promotion. It would be very helpful to get a report that showed what was ordered and how much was spent to analyse the effectiveness of a promotion code.
almost 3 years ago in Customized Commerce 0 Gathering interest

Sort fractional attribute values

Currently, if attribute value contains fractional values like 1/8, 3/8 or 1 then system does not sort them accordingly. There must be some mechanism built in to allow this functionality for better user/customer experience. There is an option in th...
almost 3 years ago in Configured Commerce / Catalog & Assets 1 Planned

Ranking works when searching, but not when starting by navigating

When searching for products from the search bar, the internal ranking results work as expected. In our case we prioritize stock and frequently bought items. The problem is if a customer starts by navigating through the hierarchy, the ranking is no...
almost 3 years ago in Search & Navigation 2

Copy Existing Widgets

It would be very helpful to have the ability to copy a widget that has already been created. For example, if I were to add a Spacer widget to a page and format it to 75px. I'd love the ability to right click and copy/duplicate that widget to re-us...
almost 3 years ago in Content Management / Content Manager 0

Google Analytics 4 Implementation

Google is currently running Universal Analytics and GA4 at the same time, but there is a push from Google to set-up new sites on GA4, and there is no guarantee the Universal Analytics will be available once the official switch to GA4 happens. Woul...
almost 3 years ago in Configured Commerce 2 Planned

SQL Long term backup

We would like for Optimizely to consider long-term backups. The feature is there in Azure SQL, which is to enable Azure SQL LTR policy.
almost 3 years ago in DXP Cloud Platform / Data management 0 Future consideration