Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

ADD FEEDBACK

All feedback

Showing 1838

Update file names in public link

We share assets via public links. We found that while we can update the file name in the Welcome library, the file name is not updated and we have had stakeholders confused at the file they are downloading because the name does not match what they...
12 months ago in Content Marketing / DAM/Library 0

RMA Destination Email

Currently you can only have one email address for the RMA Destination Email. We have 28 locations. It would be nice if you could build rules saying depending on which branch the customer selects, the email then goes to that branches email address....
about 2 years ago in Configured Commerce / CMS, Spire & Mobius 1 Gathering interest

BOGO promotions

We have a requirement on promotions from client, it is not possible to configure it OOTB so requesting you to provide provision to customize the same OOTB. Support ticket raised: https://support.optimizely.com/hc/en-us/requests/1045950 Requirement...
about 2 years ago in Configured Commerce / Marketing & Promotions 1 Gathering interest

Track changes on briefs

Brief templates should have a tracked changes/review feature on the toolbar.
about 1 year ago in Content Marketing / Tasks, Campaigns, and Events 0

Cookie security issues

Currently we are facing of some cookie missing attributes scans. The cookies are coming from optimizely, and we cannot change them. EPiStartUrlKey and epiStateMakerThis is an issue, as we cannot fix this, and the security scans are yelling at us.B...
about 1 year ago in Web Experimentation / Security 0 Will not implement

Version Control for transactional mailings

As a product owner I need to control, verify and possibly revert changes to mailings in my business operations workflows. This should include: when a change was made and by which user, with a comment option to include internal ticket references et...
about 2 years ago in Campaign 0 Future consideration

Allow tasks (without a campaign) be visible or editable to a team or org

Currently if a task is part of campaign then it is visible to our entire org. Admin config setting allows Campaigns and tasks under it to be VIEW only or Editable to entire org or a team. Similar functionality is requested for tasks which are not ...
about 1 year ago in Content Marketing / Tasks, Campaigns, and Events 0

webhook for automated opens

As a marketeer I want to receive a webhok for automated opens, because I want to analyse the follwoing: Why don't I receive any opens from this recipients? Is it realy an inactive reader? How is the share of users having some sort of privacy prote...
about 2 years ago in Campaign 0 Future consideration

Logger having error categorised into types

The Optimizely logger indicates different types of errors. Our client suggests to divide the different types of errors by type. Example use case: our client is currently using a Regex to identify the error messages received for the error "not in d...
about 2 years ago in Feature Experimentation / SDKs & Agent 1 Future consideration

Connect dam as a remote server on a mac/pc

In finder/explorer on a mac/pc you can view remote files on things like dropbox and onedrive. It would be amazing if we could see all our DAM files locally on a computer, even if you click on the file and it would just open in a browser, that woul...
about 1 year ago in Content Marketing / Integrations 0