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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 10 votes in total. Thank you for your feedback.

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Self-Service

Showing 33 of 1064

Better ability and visibility when sharing lists across BillTos

Looking at the Lists feature we noticed a pretty gaping hole. When a CSR shares a list with �All users in a billing account� the CSR has no indication which BillTos that list has been shared with. Also, he has no way of sharing with multiple BillT...
almost 2 years ago in B2B Commerce Cloud / Self-Service 0

Add "display name" for roles

The names "buyer1" / "buyer2" / "buyer3" aren't necessarily clear to users. It would be ideal if a property was added to the role and that was used as the display name across the site and in admin, since we can't rename roles.
almost 2 years ago in B2B Commerce Cloud / Self-Service 1 Investigating

Cloud Hosted, Customer Accessible Mirror of Production Database

I'd like for Optimizely to host a read-only mirror database of production data that customers and implementation partners could have access to. This would provide instantaneous access to all production data which could be excellent for debugging, ...
11 months ago in B2B Commerce Cloud / Self-Service 0

Tax Certificate Form Self-Service

A large percentage of our customers are businesses, even customers coming for a one-time/first-time buy (B2C) with no personal interaction. Allow these customers making their first purchase through our website to self-service their tax status. The...
over 1 year ago in B2B Commerce Cloud / Self-Service 1 Future consideration

New Website User Role: Point of Sales

Hi, this is a customization we have put in place for almost of of our clients, it would be great if there would be an out of the box "Point of Sales" website user role that automatically give the user access to all Customers associated to the webs...
almost 2 years ago in B2B Commerce Cloud / Self-Service 0

Order history report to have SKU number in filter

Today, Order history report only has WEBordernumber, ERP order number and customer number as search criteria. But, there is no SKU which is very important and useful. Only for this, we had to use customization.
almost 2 years ago in B2B Commerce Cloud / Self-Service 0

List Reminder Icon on My Lists Page

The latest list reminder feature in Insite is really nice. To take it a step further, it would be nice to have an icon of some sort (possibly an idea such as below) on the My Lists page for a customer to quickly see which lists have a reminder set...
almost 2 years ago in B2B Commerce Cloud / Self-Service 0

Deleting old ship-to/bill-to addresses

Hi all, We are having an issue with our e-commerce site still displaying customer numbers that are suspended in our ERP system. We'd like for customers to be able to un-assign themselves from ship-tos and bill-tos, and also delete one-time ship-to...
almost 2 years ago in B2B Commerce Cloud / Self-Service 0

Create Folders Within Lists

We have customers that would like to group lists by Job Name. Giving the ability to create a folder and store lists underneath it would make this easier for them!
almost 2 years ago in B2B Commerce Cloud / Self-Service 0

Ability to add Parent items to lists

We have a lot of products that utilize the parent/child system for multiple sizes of the same product. Our customers frequently use the list feature to bucket commonly purchased items together. Example: ABC company buys a lot of shirts in S,M,L bu...
almost 2 years ago in B2B Commerce Cloud / Self-Service 0