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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 10 votes in total. Thank you for your feedback.

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Self-Service

Showing 33 of 1064

Ability to have category filters in "My List"

Right now if we or the customer creates a list, there is no way to filter through their list of products. They either have to scroll and search through multiple pages or we have enhanced the search feature but having categories gives the customer ...
almost 2 years ago in B2B Commerce Cloud / Self-Service 0

Budget Maintenance to Show Remaining Balance

The Budget Maintenance is a good idea, but it would be nice if it had a table with the customer's remaining balance left to spend. I.E. Customer A has $500 to spend in Q1 Customer A spends $400 in January Customer A (and Admin) need to see they on...
almost 2 years ago in B2B Commerce Cloud / Self-Service 0

Ability to identify created list vs. company generated list

It would be helpful for customers to have a secondary title aside from "My Lists" to openly identify lists that were created by a company and sent to them via the marketing list generation option. It would be titled "Featured Items" or "Suggested ...
almost 2 years ago in B2B Commerce Cloud / Self-Service 0

Ability to add Shipping cost for RFQ while applying quote price.

Hi Team, For RFQ flow only cost for product can be provided(Please refer below image), however there is possibility of having different shipping price as it is quote request. In current scenario there is no provision to provide shipping cost. Expe...
almost 2 years ago in B2B Commerce Cloud / Self-Service 0

Partial Search

The order history search fields should support partial search.
almost 2 years ago in B2B Commerce Cloud / Self-Service 0

Order History Detail: Summary Section on the page & print PDF

The Summary section of Order History detail and it's Print PDF details are not matching. Please refer to the attachment for more details. Shipping & Handling label is showing on the website page, but in the PDF view, it is showing different. S...
almost 2 years ago in B2B Commerce Cloud / Self-Service 0

Allowing multiple BillTos for one Account

Hey Team, We have a few customers that have multiple locations and manage the billing at multiple locations-- not one. With the Insite platform, you can only have one BillTo location, per account. In order for us to get certain larger customers ad...
almost 2 years ago in B2B Commerce Cloud / Self-Service 0

Most recent quotes should be first on My Quotes list page

On the 'My Quote' page, we don't have the option to sort Quotes, the same way we have on the order history and invoice history page. Can we have a similar implementation on my quote list page? Refer to the below screenshot for the current implemen...
almost 2 years ago in B2B Commerce Cloud / Self-Service 0

Ability to Update user full name on Storefront

Hi Team, Website user can not change full name from website. However a console user can change website users full name from admin section. Expected behavior- User should be able to update full name from my account section on storefront as it makes...
almost 2 years ago in B2B Commerce Cloud / Self-Service 0

New role CS or Employee

We give our sales reps access to all their customers in InSite Commerce so they can check price view order history for specific customers. We do not give them a role. A big draw back with this is that customers can see the sales rep user in their ...
almost 2 years ago in B2B Commerce Cloud / Self-Service 0