Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 10 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Orders & Payment

Showing 17 of 1005

Ability to have more than one internal person get order confirmation email

As a customer I want to be able to have BOTH inside sales, outside sales, person placing order and potentially more get Order Confirmation Email
about 1 year ago in Configured Commerce / Orders & Payment 1 Gathering interest

Quotes- Ability to Edit and have a LOT of notes

As a customer I'd like the ability to Edit a quote without having to start from scratch. I'd also like to be able to have a space for a LOT of NOTES within the quote. Our sales people work with customers daily and we'd put thru about 10% of our to...
about 1 year ago in Configured Commerce / Orders & Payment 1 Gathering interest

Quoting Feature Improvements

Below are the top requests we have to improve the quoting feature. I’m happy to elaborate on any items that need additional clarification. Ability to edit quotes without having to start over (our quotes change all the time and are very time consum...
about 1 year ago in Configured Commerce / Orders & Payment 1 Gathering interest

Credit card token for card connect payment gateway

Card connect payment gateway includes credit card token which is currently not captured/store by Optimizely B2B commerce cloud. This token is required by ERP to process the order specifically in case when the order amount is changed due to increas...
about 1 year ago in Configured Commerce / Orders & Payment 1 Planned

Quick Order/Order Upload Searchability

Currently, quick order/order upload only searches manufacturer part number, UPC, customer part number, and our part number. It does not search keywords. If a manufacturer's part number contains dashes but the customer does not enter that part numb...
almost 2 years ago in Configured Commerce / Orders & Payment 2 Gathering interest

Set Max Quantity to be Ordered on a Product

Our business has a need to set a maximum quantity to be ordered on certain products on our website. Example - we have 100 in a SKU, but only want each customer to be able to order 2. It would be nice if we can set this up somewhere in the Console.
about 2 years ago in Configured Commerce / Catalog & Assets / Orders & Payment 3 Gathering interest

Reject an Order

If a Buyer1 places an order, it kicks off to the Approver to approve the order. What if the Approver wants to reject the order for some reason? There needs to be a way to reject and add comments.
about 2 years ago in Configured Commerce / Orders & Payment 1 Gathering interest