Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Unpublish content from the "publish" menu

Currently the way to "Unpublish" (as in expire) content in the CMS isn't very intuitive for people who don't have lots of Optimizely CMS experience. Especially editors coming from other platforms. I've built a CMS 12 plugin that solves this and pu...
over 1 year ago in Content Management / Content Manager 1 Planned

Feedback from a POC customer on usability

Here is some feedback I got from someone who's running a POC of Feature Experimentation. Frustrating that Development environment is chosen by default when clicking a Flag. This person has made changes to the wrong environment many times before re...
about 1 month ago in Feature Experimentation / Project / Account Configuration / Settings 1 Planned

Enable a prioritisation field in Hypothesis (e.g. PILL, PXL etc.)

Have a field which calculates priority based on a configurable prioritisation framework (Optimizely Ideas had similar functionality)
17 days ago in Experiment Collaboration and Management / Experiment Collaboration 2 Planned

Clear CDN Cache Added To API / Powershell

Common deployment pattern within the DXP when using Azure Devops or another CI/CD system. Deploy package Clear CDN in Pass Portal Ideally having to manually login to do this step shouldn't be required. Can we get the CDN clearing added to https://...
about 3 years ago in DXP Cloud Platform / Infrastructure mgmt. 2 Planned

Automatically Close Work Request

When we complete the tasks we've created from a work request, it would be great if that would also mark the work request itself as completed. Right now, we have to remember to go back to the request and manually mark it complete. If we forget (whi...
about 1 year ago in Content Marketing / Requests 3 Planned

Clearing a single URL from the CDN cache

We would like the ability to clear a single URL in the CDN cache. When images and documents are replaced in globalassets it takes up to 12 hours until the correct file is available. While a work around of clearing all the cache is available, that ...
about 3 years ago in DXP Cloud Platform / Infrastructure mgmt. 6 Planned

On Hold Status

There are times when our team needs to reprioritize work quickly. That means we might be in the middle of one project, but need to temporarily pause on work to accommodate a new need. Adding an "on hold" task status would allow us to designate the...
over 1 year ago in Content Marketing / Tasks, Campaigns, and Events 0 Planned

Saved View Permissions

Users are able to save a view based on their filters and there's only one checkbox to allow others to have access to a saved view. This allows everyone in the instance to view it as a saved view, and does not allow granular access permissions for ...
about 2 months ago in Content Marketing / Plan 0 Planned

Workflow Step Fields

Customers do not have the ability to search and find all "like" steps across tasks and campaigns in the entire organization and show them in a calendar/list/timeline view in the plan module. On the calendar view users can choose to show all steps,...
about 2 months ago in Content Marketing / Plan 0 Planned

Confirmation When Archiving Flag

Is it possible to have a confirmation box, or at least the option of enforcing one, when archiving/deleting a flag? I noticed that flags can easily be archived by mistake, and can be a breaking experience on the website.
about 1 month ago in Feature Experimentation / Feature Flagging Workflows 0 Planned