Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Content Marketing

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Single Selection for Jump To Logic in Work Requests

When the "Jump To" logic is applied to a field in a Work Request, multiple sections appear instead of the single section that should appear for the field selected. Example (as seen attached):- The user clicks on 1 field value in a multiple-select ...
3 days ago in Content Marketing / Requests 0

Add new field to Work Request template that enables users to search and select Campaign

We are looking for new automation possibilities via the API and as advised by Optimizely's Solutions Consultant, I'm submitting this request for a new field type that enables users to search and select an ‘active’ Campaign in Work Requests. We wer...
4 days ago in Content Marketing / Requests 0

Show/Hide logic for Work Request forms

We would like the ability to show or hide different fields in a Work Request form based on a user selected drop down. For example, if a user selects Website Update from the Request Type dropdown, only fields in section Website Update would display...
about 1 month ago in Content Marketing / Requests 2

Plan Module Board View - allow sorting of individual columns

In the plan module, when using the board view, the cards in a given column are sorted somehow, but it is unclear how. I can manually change the sort, but that is only for me, not other users. There needs to be a way to control the sort of these co...
11 days ago in Content Marketing / Plan 0

Be able to make renditions for more other file formats such as TIFF and documents

Right now, renditions supports a limited number of file formats. It would be great to have more flexibility to create renditions for TIFF images and documents.
8 days ago in Content Marketing / DAM/Library 0

Task templates for specific user teams or persons

As a creator I would like to create my own task templates that I can share with relevant persons. Only those persons should be able to see these templates when creating a new task.
8 days ago in Content Marketing / Tasks, Campaigns, and Events 0

Values in the Date fields differ per time zone (CMP)

We have experienced an unexpected behaviour of the Date types of fields: When a person sitting e.g. in Singapore sets up the publishing date or approval date in CMP for 10 June, it will show up as 9 June for users in Europe We understand this migh...
26 days ago in Content Marketing / CMS + CMP Publishing 0

Have a “completed date” in workflow instead of the due date disappearing

When we need to run a report of when tasks have been completed or look in the project page of when a task was completed, it’s missing. Even if I click into the task, there is nothing. We would like to keep a "completed" date in the workflow step.
3 months ago in Content Marketing / Tasks, Campaigns, and Events 0

Recurring Tasks

We would like the ability to create recurring tasks, as we have a variety of work types that happen on a set cadence. For example - a blog post every Friday, quarterly reports, and yearly analyst reviews. Currently, we have to copy an existing tas...
almost 2 years ago in Content Marketing / Plan / Tasks, Campaigns, and Events 1 Planned

Email notification customization

We would like to be able to customize the information sent out in Welcome notification emails. he important information does not show up until the end of the subject and it would be quicker for someone to understand the action that needs to be tak...
3 months ago in Content Marketing / Tasks, Campaigns, and Events 0