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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 10 votes in total. Thank you for your feedback.

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Order Management

Showing 28 of 839

Remove the UofM field from the Order Upload Template

Web users have trouble populating clean data in the Order Upload file, getting particularly frustrated with incorrect unit of measure values. We'd like to remove the UoM column from the order upload template and use product default UoM in the impo...
about 1 month ago in B2B Commerce Cloud / Order Management 0

In the Admin UI, add customer telephone- and email address fields on the OrderHistory page. Also add a link to the customer page.

No description provided
2 months ago in B2B Commerce Cloud / Order Management 0

Error in OOTB P21:07 - Order History Step 2 SQL

I've noticed an error in the OOTB sql script for the Order History - Order Detail job step. Navigate to the following link and review the WHERE clause. The final statement has oh.date_last_modified twice and I believe one of these should be ol.dat...
6 months ago in B2B Commerce Cloud / Order Management 0

Ability to have more than one internal person get order confirmation email

As a customer I want to be able to have BOTH inside sales, outside sales, person placing order and potentially more get Order Confirmation Email
6 months ago in B2B Commerce Cloud / Order Management 0

Quotes- Ability to Edit and have a LOT of notes

As a customer I'd like the ability to Edit a quote without having to start from scratch. I'd also like to be able to have a space for a LOT of NOTES within the quote. Our sales people work with customers daily and we'd put thru about 10% of our to...
7 months ago in B2B Commerce Cloud / Order Management 0

Quoting Feature Improvements

Below are the top requests we have to improve the quoting feature. I’m happy to elaborate on any items that need additional clarification. Ability to edit quotes without having to start over (our quotes change all the time and are very time consum...
8 months ago in B2B Commerce Cloud / Order Management 0

Credit card token for card connect payment gateway

Card connect payment gateway includes credit card token which is currently not captured/store by Optimizely B2B commerce cloud. This token is required by ERP to process the order specifically in case when the order amount is changed due to increas...
8 months ago in B2B Commerce Cloud / Order Management 1 Planned

Request for Quote does not handle Minimum Order Quantity setting on Product

When a product has Min Order Qty > 1, a Sales Rep is not able to edit price breaks on a Quote. If you try to change price breaks on the quote edit screen you will get a "quantity range is not valid" error. The screen only works if the first pri...
9 months ago in B2B Commerce Cloud / Order Management 0

Link to Billing and Shipping Customers from cart details in Console

When cart information is submitting to our ERP, sometimes it is rejected for address issues that need to be corrected in admin console. It would be very helpful for the cart details to have links to the customer details for both the bill-to and sh...
10 months ago in B2B Commerce Cloud / Order Management 0

Nightly Maintenance job sends email with UTC instead of User Time Zone

When the OOTB Nightly Maintenance job successfully completes an email notification is sent out. The subject of the email contains the UTC instead of the Customers Time Zone. Server time does not match our geography. This causes issues with our pun...
10 months ago in B2B Commerce Cloud / Order Management 0